NOT A GOOD WAY TO TREAT DEAF CUSTOMERS

NOT A GOOD WAY TO TREAT DEAF CUSTOMERS

This is a guest post from my Facebook friend Ruthie B. where she and her husband share their experience of how they were treated at their local McDonald’s.  Ruthie is totally deaf plus her husband is hearing impaired and this is not a good way to treat deaf customers. This was writing by Ruthie’s husband, Donald.

 

 

What a Welcome visit I got at McDonald’s drive thru window at 6100 University Drive NW in Huntsville, Alabama 35815 last Saturday February 25,2017 at 5:00 pm (17:00) I am hearing impaired (Donald) and my wife is total deaf. We drove up to the window and I asked for the Picture Menus and the young woman went to get a pen and a paper. I told her that I want the Picture Menus so I can show her what we want in placing our order.

 

She went to get her manager and came to the window and said that they don’t have a Picture Menus. I told her that what it says on the window that they display saying which does read ” Picture Menus Available” and this is for all HEARING/SPEECH-IMPAIRED CUSTOMER ASSISTANCE AVAILABLE AT THIS WINDOW, THANK YOU. WELL I read this again and told the manager what that decal says on the window and she looked at it and said that is for the blind people only. I told her where is the Braille decals for the blind, it’s not on the window. She closed the window and told me to go with her hand waving for me to leave away from the window.

She refused to do service to us which we are the customers and I was kind of shocked and surprised of her rudeness and attitude toward customers at the drive up window. She refused to serve deaf people. This calls for violation under the State and Federal laws. The manager and employees broke the laws and refused to do services to deaf customers and I refused to leave until I place the orders.

 

My wife wrote down on the paper for two hamburgers and one cheeseburger. The bill was $3.48 and I have the receipt and I took two pictures of the decals on the window, one picture of the receipt, and one picture of the paper with our writing of our order. I will try to post the writing which does show that we asked for the menu chart and it will also show the writing from the manager which states that they have special menus for customers that are blind.

For years I have supported Ronald McDonald’s house and giving charities and I even have a tag on my vehicle display McDonald on it and THIS IS WHAT I GET FROM THEM!!!! They ought to be ashamed of themselves for the rude attitude and special treatment towards us as a customer. I am now thinking of removing my tag from my vehicle and stop giving support and charities to them cause McDonald’s do not deserve it.

So tell me everyone, should the head corporate fire the employee and manager at this McDonald’s????  The manager can’t read at all what the decal says. It does not say anything about blind on it.

All across the United States at all McDonald’s, they are displaying these decals for the hearing impaired and deaf on the drive up windows and they are not honoring them and they are discriminating toward many deaf customers.

I would hope McDonald’s looks into this and takes it seriously and if more employee training is needed to make sure they understand that laws are in place for the handicapped, it should be done.  This would include managers down to crew members.  Maybe if enough people share all the posts about this, something will be done to remedy this problem.

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Martha Demeo

I started my blog to review products. Since then it has evolved and now I teach people how to earn money online from the comfort of their home. Join the conversation. Leave a comment below.

14 Discussion to this post

  1. Sandy KS says:

    I hope your friend gets a hold of the district manager and tells them what happen. They normally will take care of things right away. As I have had to complain about a spilled food in the walkway I had to walk through to get through. As I am disabled and could not climb over the metal fence or walk around to the other door. When I told the manager after my order was placed. A bunch of people came in, the manager served everyone before me. I was trying to be nice and making the manager aware of what was in his parking lot that is a potential hazard. Instead of treated poorly. I was afraid to eat the meal for fear of someone spitting it. I threw it out. I went home and looked up the district manager on the website. I contacted the district manager and reported what happen. The district manager called me shortly. After hearing my story, the district manager apologized to me for the way I was treated. He reimbursed me for my meal. Five more for the inconvenience. he thanked for reporting it. IT was going to be taken care of.

  2. I wonder if this is a national or local problem. I admit that I’ve NEVER seen a sign for picture menus, but, them again, I don’t seek them. Now, I will.

  3. Martha says:

    I’ve never noticed signs either Roy but I’m sure handicapped people notice them quicker. I’m going to check ours out now that I know about them.

  4. Martha says:

    Thanks Sandy. They will probably contact someone higher up. Sounds like you had quite a delimma but glad it got worked out. Thanks for sharing your story.

  5. Martha says:

    I hope this is a wake-up call to them so the managers will learn what is needed so they can train the crew. Thanks for visiting Priscilla.

  6. Alana says:

    I did a quick Internet search and came up with another claim of discrimination by this chain against a Deaf customer. I haven’t noticed these signs either, but I rarely eat at fast food places. It is hard to judge if this is simply a training issue but, at the very least, they should have had the picture menus available. And, people should not have to be trained into treating people with disabilities with the dignity they deserve.

  7. Martha says:

    I totally agree that people shouldn’t have to be trained on how to treat any on with a disability. Thanks for visiting and the comment Alana.

  8. Alexandra says:

    wow, this is pretty disappointing. they should have the menus that their decals claim they have, and if for some reason they don’t, they need to still treat the customers with the utmost respect, not shoo them away because they’re “inconvenient” and need help placing their order. how sad.

  9. Alexandra says:

    is Ruthie in this post the same Ruthie from across the street??

  10. Martha says:

    It is very sad that people don’t have compassion for others and treat them with the same respect they expect to be treated. Thanks for stopping by Alexandra.

  11. Martha says:

    No, this Ruthie is in Alabama. My neighbor Ruthie is the “cookie” Ruthie! LOL Thanks for visiting Alexandra.

  12. Kevin says:

    This is terrible. When I worked at an auto dealership I worked with two different customers regularly that were deaf and I also had a grandmother that was deaf. They all had one thing in common aside from being deaf; they were some of the sweetest people I know and it is sad that either this manager did not know store policy or was blatantly ignoring them. This situation definitely calls for verifying the employees are being trained properly, but I do not think that that should be allowed to stand when it could have been handled very differently.

  13. Martha says:

    I wouldn’t think people in the work force (or any where for that matter) would be so cruel to others. Some just don’t seem to have common sense. Thanks for visiting Kevin.

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